Your enquiry. Your choice.

Support conversations

Chat messages, timestamps, language and the starting page are stored on our server so our support team can respond and review the conversation. Visitor session cookies last 30 days; staff sessions last 8 hours. Please do not send passwords, payment information or sensitive documents in chat. Contact support@localizezone.com to request access to or deletion of your history. When the AI assistant is enabled, relevant conversation content is sent to the AI provider to generate a reply; automatic AI replies stop when a team member takes over.

When you provide an email address, phone number, WhatsApp or Zalo contact in chat, your contact information and up to 12 relevant messages are sent through Google Apps Script to support@localizezone.com for follow-up.

Quote and contact forms

When you submit, your name, email, company and enquiry are sent through the website server to Google Apps Script to email support@localizezone.com. An approximate country may be included to support the conversation; the email request does not store your IP address. We use this information to respond and discuss the project. Optional attachments (combined size below 25 MB per submission) are transferred through our server and Google Apps Script and included in the email sent to support@localizezone.com. They are not published on this website.

Google and the relevant email providers process data under their own policies. Contact support@localizezone.com to request access, correction or deletion of information you have supplied. Downloading a brief creates a file in your browser.

Display language

The site remembers your EN/VI choice in the lz_language cookie for up to one year. On the first homepage visit, language follows the approximate country inferred from the IP address, with browser language used when country data is unavailable. You can change it using EN/VI at any time. The site does not request GPS location permission.

Sensitive documents

Please discuss confidentiality, any NDA, secure transfer and retention requirements before sending sensitive files. Use the contact email to ask about access to, correction of or deletion of information you have sent.

Hosting and external links

The site hosting provider may process technical access information to serve and protect the website. Email and map links open third-party services governed by their own privacy practices.